Return Policy

NGM Mart Return Policy

Return Period after Delivery is only applicable if the product received is Defective or Damaged or Not as described.


If you have received a damaged or defective product or if it is not as described, you can raise a replacement request on the Website on same day Returns Policy period. In a rare event of the replacement being defective/damaged or not as described on the product page, a full refund will be provided by the seller once they receive the product (Refunded amount will be credited on your NGM mart account).

What is NGM Mart returns policy?
  • We accept returns for expired, leaked or defected items if identified at the time of receiving the order. So we suggest you thoroughly check all the items when they are delivered to you.
How do I cancel an order?
  • Unfortunately, an order cannot be cancelled once the order has been verified and confirmed through our telephonic confirmation system.
  • However, if you wish to cancel it prior to that then you can get in touch with Customer Support and they will process your cancellation.

How long will it take to process my cancellation request?

  • You have to cancel your order before order processing status. 
  • Once you request the cancellation of item(s) in your order, it will take us a maximum of 3-4 Hrs to cancel the order and initiate a refund. You will be notified of the same by email / Call.
* COD payment mode, the return will be made on Refunded amount will be credited on your NGM mart account).
* Seller are responsible for any kinds of products.
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